Practice Manager

About the role

At Designated Medical, we are growing and looking for an experienced and highly organised Practice Manager to support our consultants and admin teams across a portfolio of private practices.

This fully remote role is ideal for someone with 3+ years of experience in private healthcare in senior role, who can confidently manage end-to-end clinic operations, build strong relationships, and thrive in a fast-paced environment where every day brings variety.

What you’ll be doing

As a Practice Manager, you’ll be the linchpin between consultants, patients, hospitals, and admin teams. Your responsibilities will include:

• Practice Oversight & Coordination
• Managing the day-to-day running of private clinics across a portfolio of consultants
• Working closely with Medical PAs and Assistant Medical Administrators to ensure smooth operations
• Maintaining consultant schedules, clinic setup, and diary management across PMS and hospital systems
• Leading a team
• Patient Experience & Operational Excellence
• Acting as the first point of escalation for patient or clinic issues
• Monitoring patient journeys to ensure the highest standard of care and communication
• Supporting consultants with data insights, clinic performance reports, and regular reviews (Monthly)
• Compliance & Governance
• Ensuring compliance with relevant medical standards and policies
• Managing documentation and protocols in line with GDPR, CQC (where applicable), and private hospital standards
• Reporting & auditing
• Billing & Financial Admin
• Overseeing billing workflows and invoicing
• Liaising with finance teams, insurers, and patients to ensure prompt and accurate payments
• Reporting
• Leadership & Support
• Supporting onboarding of new consultants
• Collaborating with team leaders to improve internal systems and service delivery
• Leading the team
• HR

Who we’re looking for

• At least 3+ years of experience as a Practice Manager or other senior in the private healthcare sector (essential)
• A calm, confident communicator who can manage multiple stakeholders with care and professionalism
• Strong understanding of private healthcare billing, PMS systems, and consultant workflows
• Ability to streamline processes
• Compliance and CQC experience is essential
• Business development
• Commercial strategy experience
• Management/leadership experience
• Knowledge of Semble, Carebit, DGL & Meditech
• Meticulous attention to detail and a solutions-focused approach
• Comfortable working autonomously while being a team player
• Comfortable collecting and analysing data
• Creating and managing key performance indicators
• Tech-savvy and quick to learn new systems

Why join us?

• Join a friendly, supportive, and fast-growing team
• Opportunity to make a real difference to consultants and patients
• Company pension
• Scope for long-term growth and development within the organisation

If you’re ready to be part of a team that values professionalism, empathy, and precision – apply now. We’d love to welcome you on board.

Benefits:

• Company pension
• Work from home

Application questions:

• Do you have at least 3-4 year’s experience working a Senior Medical Secretary or Practice Manager?
• Do you have experience in CQC compliance or similar?
• Do you have knowledge of Semble, Carebit, DGL & Meditec?
• Do you have strong understanding of private healthcare billing, PMS systems, and consultant workflows

Full job description