The regulator has put the Leeds-based domiciliary support service into special measures to ensure the safety of those using the service.
The Care Quality Commission (CQC) has put Leeds-based domiciliary support service Bkind Care into special measures and rated its services as inadequate following an inspection in later November last year.
The inspection was carried out following concerns from people using the service, which supports people living in their own homes across Leeds, including autistic people and people with a learning disability, regarding the quality of care being provided.
“When we inspected Bkind Care, leaders had not implemented good processes and systems, which led to people being placed at risk of unsafe care,” said Linda Hirst, CQC deputy director of operations in the north.
Special measures
The safety regulator raised a number of issues. In particular, it reported that staff didn’t always get a robust induction to give them the skills and knowledge to provide safe care and although there were regular team meetings, these weren’t effective in sharing vital information.
People and their relatives weren’t always involved in the planning of their care and staff weren’t provided with enough information about people’s likes or dislikes to help understand them and initiate conversation. Broadly, there was a lack of clear guidance on how staff should manage people’s health needs and information in some people’s care plans contained contradictory guidance.
The service has been placed in special measures which means it will be kept under close review by CQC to keep people safe and it will be monitored to check sufficient improvements have been made.
The regulator also issued warning notices following the inspection to focus their attention on making significant improvements around consent, safe care and treatment, and how they were managing the service.
