Analysis from Doctify finds that patients leave bad reviews when their doctors either rush explanations or have poor bedside manners.
The overwhelming reason for negative patient reviews on Doctify is that patients have felt that their doctors either rushed or gave them brief explanations.
The healthcare review platform has analysed hundreds of thousands of verified patient reviews over the past three years.
“It’s not just the care that matters – it’s the way it’s communicated. Over half of patients who left negative reviews felt the explanations they received were insufficient. When clarity is lacking, patients are left confused and frustrated, making it harder for them to feel confident in their care,” said Stephanie Eltz, chief executive and co-founder of Doctify.
Over half of the patients who left negative reviews felt the explanations they received were insufficient, including 55% who described explanations as rushed or brief; 37% who found the language unclear or vague; and 30% who felt there was a lack of detail, leaving them uninformed.
It wasn’t helped by the fact that almost 50% of patients who left negative reviews rated their healthcare provider’s bedside manner poorly, with the majority (60%) describing their provider as rushed and dismissive.
Almost a third (29%) felt their care was cold or uncaring, 17% reported interactions that were insensitive or inappropriate, and one in ten (10%) said their provider did not listen or engage.
“Understanding these patterns gives healthcare providers the insights they need to refine their practices, build trust, and ultimately, improve the patient journey,” said Eltz.
