The alcohol charity’s resources will be integrated into the AI Surgery Assist chatbot to help reduce demand on GP surgeries.
X-on Health, a supplier of digital software for equal access to primary care, has partnered with Drinkaware to integrate the alcohol charity’s resources into X-on Health’s AI Surgery Assist chatbot.
Through the partnership, patients who engage with the chatbot and mention alcohol concerns, whether in the context of health, prescriptions, mental wellbeing or general enquiries, will automatically be signposted to Drinkaware’s information and self-help tools. These include access to the drinking check, advice on how to moderate your drinking, and links to mental health guidance. The thinking behind the partnership is to take a community-first approach, empowering patients with accurate, non-judgmental advice at the very first point of contact, before they ever speak to a GP or nurse.
“It is exactly the type of collaboration the NHS Ten Year plan envisages, using AI and digital tools to help GP surgeries reduce demand,” said Drinkaware’s chief executive, Karen Tyrell.
X-on Health provides digital telephony services to over 60% of England’s GP practices.
